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Thank you for your quick turnaround!!
Jeff, you are so amazing!!!! You're always there for my never ending last minute clients!
Received proofs for the product and they looked great! Was given a decent price/cost for this. Tried to place an order for our logo on navy and white napkins. Received a response basically trying to deter me from ordering as it was going to be way more expensive (although I'd already been quoted one price). Seller went back on what they quoted. Additionally, seller kept trying to sell me digital printing on just white napkins. Kept pushing for it as it would be much cheaper. We went with this after feeling pressed to do so. When the napkins arrived, the proof shows the logo as centered on the napkin, diagonally. The final result has the logo pushed up and noticeably not centered. More so, the digital print is faded and looks so cheap. Do they not care about their final product? Have bold coloring and be proud of what you're selling. So now we are out of time, and I have an unprofessional product because I was pushed to get something I did not want. Disappointed in the final result and definitely not worth the cost.
I’m truly sorry to hear that this customer was not satisfied with the final product. We provided proofs for both a non-white napkin and a white napkin. For multi-color logos, we can only print digitally on white napkins, while non-white napkins require pad printing for the artwork. We didn’t push for digital napkins; the customer was very cost-conscious, and a 2-color design on a non-white napkin would have been significantly more expensive. Regarding the placement of the design, this is the first I’ve heard of any concerns. We care deeply about the final product and only work with trusted printers who consistently deliver excellent results. In most cases, digital printing on napkins yields better results than pad printing or screen printing. I don’t believe this review accurately reflects our company or our processes. We are always committed to professionalism and delivering high-quality products to our customers.
Lots to read through to make sure everything was accurate.
Customer ServiceSo easy to order . Great product
Thank you!
Always a pleasure!
So easy to order and reorder! Great quality !
easy to find what i am looking for
Quick responses, great customer care.
Jeff has been very helpful.
Jeff is very responsive, helpful and professional. What a great buying experience!
Jeff was Grat!
Easy to do!
Jeff in customer service is excellent. He made everything so easy. Looking forward to seeing our product!
great response time and help with edit communication
Jeff was super attentive and answered all of my questions. I loved how they don't make you wait more than 5 mins to answer their phones! I will be returning 100%.
Customer ServiceUser friendly ordering!
Customer ServiceJeff was very helpful and email several proofs until I had what I wanted.
The customer service experience was stellar. So easy to shop, call, and the answers needed for the Atascadero Chamber of Commerce ribbon cutting ribbon.